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Library & Learning Resources Help Desk & Shelving Assistant - REQ4921 Full-time Job

1 year ago Customer Services London   2.5K views
Job Details

An exciting opportunity for an energetic professional at London South Bank University (LSBU) based in the Customer Services team of our Library and Learning Resources (LLR) Department



The purpose of the role is:



To provide customer-focussed Library, Information and IT Support services to a range of customers across LLR service points including IT problem solving for users of varied skills and abilities, and answering library general information and resource related enquiries



To re-shelve library materials and ensure that the library environment is tidy, and assist library users in finding library materials and using library facilities while working on our main collection floors.



To support the work of the customer services sub-teams in LLR which comprise of: User Experience; Technical Resources; Communications and Publications; Collections and Administration; by training in, and contributing to, each area of work on a rotating basis (6 months at a time)



The role is open to all but the training offered in the various Library teams would make it particularly suitable for candidates seeking to start a career in the HE library sector and looking for their first post.



We are seeking a proactive, customer-focused and collaborative professional to work with colleagues to provide exceptional services and resources to support student learning, while exemplifying the LSBU values of excellence, professionalism, integrity, inclusivity and creativity. You will be joining a Library and Learning Resources service that prides itself in providing a high level of customer service, demonstrated by our consistently high scores in the National Student Survey.



You will be IT literate, particularly in Microsoft Office. Applicants will need to be able to contribute to physical tasks such as shelving and moving equipment.



Working hours offered are 35 hours per week, and will include a regular weekend day (Saturday), and regular evening work (one weekday evening per week during term-time)



We operate flexitime with a core hours pattern on working days.



Please click on the attachment to view the Job Description and Person Specification (Right click and select 'open in new tab' option - Please note that it has been reported that the iTrent system does not operate correctly on Safari.



Please Note: Due to the high volume of applications we have taken the decision to close the job early. The new closing date is Tuesday, 1st September 2020 at Midnight.



The Job Reference number for this post is REQ4921



Interviews for this role will be held week beginning the 21st of September



An Equal Opportunities Employer.



During the unprecedented situation of Corona Virus (COVID-19), we want to provide some assurance that where possible we are continuing with recruitment to our vacancies and look forward to you applying. Emails will be used to correspond with applicants, please ensure that you use an email account that you regularly monitor. We have provisions to conduct interviews remotely and will direct you to the relevant video interviewing system via email.

Company Description
London South Bank University (LSBU) is a public university located in Southwark, London, United Kingdom. It has over 19,000 students and 1,700 staff, and is based in the London Borough of Southwark, near the South Bank of the River Thames, from which it takes its name.Founded from charitable donations in 1892 as the "Borough Polytechnic Institute", it absorbed several other local colleges in the 1970s and 1990s, and achieved university status in 1992.