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Marketplace Protection Agent Full-time Job

7 months ago Public Service Brooklyn   0.9K views
Job Details

About the Role

  • We protect Etsy by ensuring listings qualify to be sold under our guidelines, communicating with sellers about the items listed in their shops, and acting as a primary point of contact for questions about Etsy’s selling criteria.

  • We maintain in-depth knowledge of Etsy’s ever-evolving policies and products.

  • We review and moderate online content within shops and listings, working directly with sellers to ensure that they align with Etsy’s policies.

  • We uphold exemplary service levels in responding to members with prompt, high-quality interactions.

  • We collaborate with partner teams to improve systems and processes.


About You

  • You’re a level-headed rule-follower with the ability to apply policy objectively.

  • You have sound judgment, logical critical thinking skills, and the ability to operate confidently in ambiguous and unfamiliar situations.

  • You have a positive, roll-up-your-sleeves-and-help attitude, and the ability to work well both independently and within a team structure.

  • You have a high level of web savvy with proven internet research skills.

  • You approach obstacles with curiosity and use creative problem solving methods to find quick and effective solutions.

  • You have excellent written and verbal communication skills. Bonus points if you are fluently multilingual.

  • You are comfortable providing and receiving feedback as a regular practice.

  • You handle sensitive topics with composure and maturity. You’re not easily offended.

  • You’re willing to work either a Sunday-Thursday or Tuesday-Saturday schedule.

  • You have a BA/BS degree (strongly preferred).

  • Fraud investigation, content moderation, or other e-commerce risk management experience is a plus.

Company Description
Etsy is an American e-commerce website focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools. All vintage items must be at least 20 years old.