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Mortgage Specialist Full-time Job

2 weeks ago Financial Services Ottawa   146 views
Job Details

At BMO you will be rewarded with an industry leading progressive pay for performance compensation structure which includes competitive benefits and bonus opportunities. You will work collaboratively with our credit team to ensure customers are informed of decisions quickly and be a part of a bank with an exciting “open for business” mindset. Together we can boldly grow the good in business and life.

  • Actively searches for sales opportunities to achieve individual sales and profitability goals.
  • Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Banks mortgage growth and profitability objectives.
  • Assists with the implementation of targeted marketing programs, promotions, and other initiatives.
  • Seeks opportunities to expand network by obtaining referrals from existing relationships.
  • Establishes and enhances the Banks community presence by participating in trade shows, conferences, and related events.
  • Serves a customer advocate during application and processing activities.
  • Provides marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network.
  • Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
  • Organizes customer appreciation events, seminars, and conference calls.
  • Guides customers throughout mortgage application and processing activities.
  • Partners with branch teams to properly hand off customers to finalize mortgage documentation.
  • Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
  • Identifies client needs for banking products (e.g. everyday banking, lending, and investment) and refers to appropriate BMO partners.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provides advice and guidance to assigned business/group on implementation of solutions.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Helps determine business priorities and best sequence for execution of business / group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
  • Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
  • Analyzes data and information to provide insights and recommendations.
  • Gathers and formats data into regular and ad-hoc reports and dashboards.
  • Provides input into the planning and implementation of operational programs.
  • Engages with third party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions.
  • Sells real estate lending and insurance products and identifies and initiates cross-sell opportunities and referrals in the best interest of the customer.
  • Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies.
  • Participates in projects and other activities designed to improve the customer experience.
  • Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise.
  • Completes all necessary transactional documentation in compliance with security measures.
  • Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
  • Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures.
  • Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation.
  • Protects the Banks assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines.
  • Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity.
  • Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed.
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures.
  • In-depth understanding of the mortgage lending process and applicable regulatory requirements.
  • Strong interpersonal, sales, customer service, and negotiation skills.
  • Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
  • Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
  • Strong knowledge of the broader real estate industry and mortgage market.
  • Strong negotiation skills.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.

Cultivate, grow and manage relationships with a network of referral sources to generate new mortgage sales opportunities and increase BMO's share of the home financing market. Actively identify business opportunities and recommend them to BMO colleagues as appropriate. Develop and execute effective marketing and sales programs to achieve desired results. Adhere to auditing, regulatory and compliance policies and follow all standard processes and procedures.

  • Actively seek out sales opportunities to meet sales and profitability goals.
  • Proactively communicate with real estate brokers and sources of referrals identified as part of building partnerships nationwide or create partnerships locally to lead client and real estate brokerage interviews and sell real estate financing products and related insurance products that meet the Bank's objectives in terms of mortgage loan growth and profitability.
  • Assist in the implementation of targeted marketing programs, promotions and other initiatives.
  • Look for opportunities to expand your network by getting indications of existing relationships.
  • Establish and enhance the Bank's presence in the community by participating in trade shows, conventions and other related activities.
  • Act in the best interests of the client in connection with request and processing activities.
  • Take care of marketing, event coordination and general administrative support in order to maintain positive and ongoing contact with its extended referral network.
  • Provide exceptional customer service that creates a bond of trust through expertise as well as service and support tailored to needs.
  • Organize customer appreciation events, seminars and conference calls.
  • Guide clients through mortgage application and processing activities.
  • Establish a partnership with the branch teams to carry out an adequate transfer of clients in order to finalize the mortgage deeds.
  • Resolve or escalate issues so that client expectations are met and ensure funds are disbursed on a timely basis.
  • Identify customer needs for banking products (eg, everyday banking services, loans and investments) and communicate them to the appropriate BMO partners.
  • Develop solutions and make recommendations based on an understanding of business strategy and stakeholder needs.
  • Advise and guide the business sector or the designated operating group in relation to the implementation of the solutions.
  • Support the implementation of strategic initiatives, in collaboration with internal and external stakeholders.
  • Participate in the establishment of business priorities and the order of execution of the strategy of the business sector or operating group.
  • Perform independent analysis and assessments to resolve strategic issues.
  • Liaise with various BMO teams and clients to ensure home financing application is processed and finalized satisfactorily.
  • Document updates in BMO's internal systems to ensure all employees have access to information regarding current opportunities, transactions and issues.
  • Analyze data and information to provide ideas and recommendations.
  • Collect data and format it to produce regular and ad hoc reports and tables.
  • Provide feedback on the planning and implementation of operational programs.
  • Work with real estate brokers, notaries, lawyers and other external referral sources to build strong relationships that produce referrals from clients in need of mortgage solutions.
  • Sell insurance and real estate finance products, identify cross-sell opportunities and referrals, and act on them in the best interests of the client.
  • Verify that mortgage loan approvals meet regulatory requirements, operational policies and credit policies.
  • Participate in projects and other activities designed to improve the customer experience.
  • Liaise between clients and various departments across the organization to discuss issues and procedures, and provide mortgage and insurance product support and expertise.
  • Complete all necessary transaction documents in accordance with security measures.
  • Ensure compliance with all aspects described in the document Fundamental Principles - Our Code of Conduct and Ethics, which relate to individual responsibility for risks of conflict of interest, protection of client information, securities trading, anti-money laundering, confidentiality and communication of information on external business activities.

 

Company Description
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
To find out more visit us at https://bmocareers.com .