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NatWest Careers Customer Service Personal Banker Full-time Job

1 month ago Customer Services Glasgow   41 views
Job Details

As the first point of contact in our branches, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. 

 

Job Responsibilities:

• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs

• Completing general banking requests such as payments, balance enquires and transfers

• Helping customers to understand the different ways they can bank with us and the range of services we can offer

Job Requirements:

Qualification & Experience:

• Strong interpersonal skills and the ability to work well as part of a team

• The commitment to develop new skills and responsibilities

• A passion for customer service and strong attention to detail

• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals

 

Company Description
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. It was established in 1968 by the merger of National Provincial Bank and Westminster Bank.