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Operations Administrator Full-time Job

1 month ago Customer Services London   26 views
Job Details

About The Role

At Amazon, we believe every day is still day one. Today is that day for you. We are looking for an exceptionally talented, bright and driven person to join our Human Resources team as an Associate Partner. The Associate Partner will be a progressive, hands-on and customer obsessed front line HR representative to the line operators (Associate) population in the Amazon Fulfillment Center, providing cover, which is aligned with the Operations shift pattern. A core part of your responsibilities will be taking care and addressing associate queries, placing engagement with associates as your primary focus within our location Fulfillment Center. As an integral part of the HR team, you will deliver the highest quality of service to our internal and external customers; ensuring associates are supported through effective query handling and problem solving, followed closely by a high level of process understanding and administrative support.

Role Responsibilities

• Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment

• Execute employee administration (incl. Time and Attendance) is managed accurately and timely (e.g. vacation planning support)

• Collect and input data, provide metrics through reports to the HR and Operations leaders

• Support hiring initiatives including events, onboarding and new hire orientation

Basic Qualifications

• Minimum high school diploma education degree or equivalent (Level 3 according to European Qualification Framework [EQF]1)

• Knowledge with MS Office Suite (Word, Excel, Power Point, Access, Outlook)

• Ability to work on shifts that are aligned with Operations at location Fulfillment Center

• Analytical skills (able to identify problem and a root cause, work with numbers, data, run metrics and pull reports...)

• Interest in HR field

Preferred Qualifications

• Level 4 according to European Qualification Framework 2

• Experience in employment law, and HR / Payroll

• Able to maintain utmost confidentiality and protect sensitive HR information

• Effective communication skills

• Ability to work independently and thrive in a fast-paced environment

• Experience in a similar industry

Company Description
At Amazon, we're working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.