Patient Liaison Officer/Bank Full-time Job1 month ago - Customer Services - Birmingham - 24 views
Qualification in Interpretation
ECDL qualification or equivalent qualification/experience – able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents
A minimum of three years’ experience of working as a medical interpreter
Knowledge of cultural differences
Duties of this role include:
The post holder will be responsible to provide assistance to the international patient
The post holder will be responsible for ensuring the provision of an excellent standard of customer service to the international patient and the hospital colleagues.
To provide a full Arabic interpreting services both oral and written including cultural support to the international patient and their families with a demanding environment. The role involves complex medical interpreting including sensitive interpretation of terminal conditions direct to the patient and their families.
Ensure consent is understood by the patient or their chosen advocate.
Provide interpreting/translating services to the hospital staff when requested
Respond to phone, email and fax queries
Log in the daily interpreting/translating activities
Provide cultural training to the patients and the hospital team
Support the clinical team