Provider Relations Specialist Full-time Job3 months ago - Customer Services - Dubai - 329 views
Your role includes:
Accountable to enable an effective and efficient collaboration with health provider in the region in order to deliver a 5 star customer experience through the partnership with our providers.
Secure a smooth onboarding of new accounts
Conduct target educational programs as pertinent in the region to remove potential road-blockers preventing a successful partnership, i ncluding but not limited to:
Onboarding and overview of member recognition and eligibility process
Contribute on the conceptual design of communications and educational campaigns and drive those in their execution, including the delivery of training toolkits to support the smooth onboarding of employees at the providers site
Manage the ongoing relationship and handling day-to-day operations directly with health care providers, including the follow up and resolution of potential complaints
Proactive participation on Marketing and Communication campaigns and activities adjusting those to the local nuances
Continuous improvement and maintenance of provider communications channels taking into consideration the local habits and practices.
Support a true culture of relationship management and provider centricity
Support the Contract Negotiators to determine long-term solutions to remove items that prevent a smooth collaboration with Providers by continuously analysis the intake of queries and complaints, as well as conduct lean-reviews of the current processes in order to optimise those
Proactive education to providers on the way to work with Cigna, including the roll out of new processes.
At least 2 years of experience in a Provider Relations/Network role for a Healthcare provider in the Middle East
Proficient in English and Arabic
International mind-set, with holistic and able to work remotely with direct supervisor and colleagues across the globe
Strong can-do attitude, and high qualification in relationship management, including a broad understanding of multicultural behaviours
Excellent interpersonal skills: strong empathy and listening skills, strong articulation and communications skills
Striving for excellent service to our members, clients and providers is part of your DNA.
Experience in complaint management - with a proven track record in improving customer service standards
Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint...
A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
Action-orientated problem-solving attitude
Excellent organisation, planning and prioritisation skills
Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
Accountability – to assume ownership for achieving personal results and to contribute for collective team goals
Our customers are the center of everything we do. Our team of 40,000+ employees come to work every day with the common goal of improving the lives of those we serve. We strive to make our customers experiences easy, reliable, and personal in ways that are proactive and empathetic, and we work to bring flexible and innovative to the current marketplace, encouraging emotional, spiritual, and physical well-being. From advocacy, to business operations, to tech development, making wellness easier for our customers isnt just a day job- its a lifestyle.