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RBS Jobs in Glasgow Customer Service Manager Full-time Job

1 month ago Customer Services Glasgow   163 views
Job Details

Job Description:

If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you

We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services

Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training 

 

 Job Responsibilities:

Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

Processing all customer branching transactions and making sure that customer records are up to date with the any outcomes and actions

Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services

Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders

Job Requirements:

The ability to build rapport and trust with customers in a face to face environment and provide them with the right options for their circumstances

Excellent communication and interpersonal skills with a genuine interest building relationships

Excellent planning and organisational skills

Strong communication and interpersonal skills to explain our products and their benefits in a meaningful way

Completion of mobile branch driver training, including driver refresher training

The ability to work independently and on your own initiative

Qualification & Experience:

You’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you’re ready and have mastered your current role, we’ll help take your career to the next level.=

 

Company Description
The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank.