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Sales Development Representative (Limited Term) Full-time Job

7 months ago Customer Services Louisville   207 views
Job Details


The Sales Development Representative qualifies inquiries into sales opportunities for our inside sales agents. Responsible for managing the day-to-day phone and web lead volume by responding in a professional and timely manner . Accountable for meeting our defined lead to quote conversion metrics. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Collaborates with our licensed inside sales agents to optimize our process flows and overall customer experience.

  • Qualify inbound phone and web leads into sales opportunities
  • Represent Humana to prospective small business customers
  • Collaborate with licensed sales agents (ISE’s) to optimize our process flows and overall customer experience
  • Accurately and thoroughly update records in CRM
  • Ability to overcome prospective customer objections
  • Perform outbound sales activities such as phone calls and emails during non-peak season to generate additional lead volume

Required Qualifications

  • High School Diploma or equivalent and less than 2 years of work experience
  • At least 1 year of work experience such as sales, internships, customer service, marketing, etc.
  • Attention to detail and ability to work under pressure
  • Demonstrated multi tasking skills
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office suite: Word, Excel, Powerpoint, Outlook
Company Description
For more than 50 years Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. Were not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.