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Sales Support Administrator Full-time Job

7 months ago Customer Services Highland Park   189 views
Job Details

Essential Job Duties:
Administrative Operations:

  • Complete sales files check lists to ensure all items are submitted; following up according with agents when items missing (if applicable)

  • Support Branch Manager with recruiting efforts. May include initial or follow up calls to potential recruits, reporting, providing office tours, etc.

  • Help maintain physical office space:

    • Ensure copiers are stocked and operational

    • Ensure that proper security steps are taken

    • Ensure that all common office space is clean and orderly at all times

    • Order supplies

  • May be required to provide front desk support with greeting customers, answering phones, and other standard front desk responsibilities

Agent Engagement:

  • Provide basic support, training and troubleshooting to agents on all company provided tools, websites and systems, including marketing/sales systems.

  • Provide basic Social Media support to the agents and monitor/post on the office accounts –Facebook, LinkedIn and Instagram.

  • Support Agent Onboarding process. Includes but not limited to, OnBase data entry, DORA, Orientation/Tours of the office

Office/Company Culture

  • Support the Branch Manager and leadership team on the creation and/or execution of events in the office as well as Regional events (as requested).

  • Ensure regional calendar includes updates on all office specific events

  • Promote office and regional events on office social media accounts

Other Duties:

  • Other Administrative: Provide general administrative support for the office as needed, along with serving as the back-up to other positions in the office during any absence.


Qualifications:

  • High School Diploma or equivalent required; Associates or Bachelor degree preferred.

  • 2 or more years customer service experience required; Prior Real Estate strongly preferred.

  • Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software

  • Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat

  • Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS

  • Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

  • Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

  • Customer-focused, delivery oriented, good team member, values honesty and integrity

  • Creative problem-solving skills.

  • Strong customer service skills with excellent communication skills, both verbal and written.

Company Description
NRT is the largest residential real estate brokerage company in the nation. NRT and its affiliated companies, marketing partners and joint ventures provides mortgage, title, insurance, escrow, warranty, relocation and concierge services to NRT's family of companies. We own and operate companies in more than 35 of the nation's largest metropolitan areas, with approximately 725 sales offices, 4,700 employees and 42,000 sales associates in our extended family. Our companies do business under the world-renowned Coldwell Banker®, Coldwell Banker Commercial®, ERA®, Sotheby's International Realty® and The Corcoran Group® brand names.