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Second Line Support Engineer Full-time Job

1 month ago Customer Services Birmingham   51 views
Job Details

Your new role

• You will be working in a busy, fast moving environment providing world-class customer service and technical support.

• You will focus on complex queries in order to reduce the number of incidents escalated to third line and contribute to the problem management processes.

• You will be able to work collaboratively with colleagues across all levels and display a strong level of 2nd line technical expertise.

• You will respond to calls made to the service desk promptly while delivering excellent levels of services. What you'll need to succeed

• Windows 10 MCDST certification/MCP certification (desirable)

• Minimum 3 years' experience in a similar role.

• Knowledge of Microsoft Operating Systems, Active Directory/MS Exchange.

• Prior experience in an ITIL environment.

• Basic networking skills.

• Exceptional customer service skills and strong technical knowledge.

Company Description
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk