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Senior Customer Experience Associate - Stittsville, ON Full-time Job

9 months ago Customer Services Ottawa   112 views
Job Details

The focus is to provide exceptional service throughout the customer’s journey by:-Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted-Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities.


This includes:

Opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs-Nurturing rich, long-standing relationships-Being a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.


Is this role right for you?

In this role you will:-Build strong customer relationships and deliver excellent customer service-Uncover and solve the customers’ needs-Explain complicated things simply-Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment-Demonstrate an eagerness to learn and determination to succeed.

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you:-Have strong customer service skills-Are willing to assist in a professional, friendly and efficient manner-Are available to work a flexible schedule-Have experience with conducting simple sales, proactive marketing calls and providing financial advice-Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options-Previous banking experience is a strong asset 

Company Description
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.