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Senior Customer Service Representative (New Grad) - Bilingual French/English Full-time Job

2 weeks ago Customer Services Toronto   20 views
Job Details

Customer Shared Services Bilingual French/English is required for this role.

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

• Builds effective relationships with internal/external stakeholders.

• Ensures alignment between stakeholders.

• Participates in team projects, keeping up to date on new initiatives and processes.

• Executes work to deliver timely, accurate, and efficient service.

• Analyze data and information to provide insight and recommendations.

• Provides first point of contact operational support to internal business partners and end clients.

• Provides excellent service and support for all in-scope business groups, products, policies, and procedures.

• Maintain solid knowledge within subject matter specialties.

• Notifies and provides regular updates on operational issues to business partners.

• Ensures Incident Management Processes are followed.

• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

• Supports the development of tailored messaging, which may include writing, editing and distributing communications.

• Organizes work information to ensure accuracy and completeness.

• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

• Analyzes issues and determines next steps.

• Broader work or accountabilities may be assigned as needed.


• Typically between 1 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

• PC skills (MS Word, Excel, PowerPoint) - Good.

• Knowledge of the business/group processes/procedures/tools/technology.

• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

• Specialized knowledge.

• Verbal & written communication skills - Good.

• Organization skills - Good.

• Collaboration & team skills - Good.

• Analytical and problem solving skills - Good.

• Bilingual French and English

• Canadian Security Course in progress or completed, an asset

Company Description
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter