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Sr. Customer Advisor Full-time Job

1 month ago Customer Services Toronto   40 views
Job Details

Customer Advisors in the Enterprise segment are responsible for building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more.

Roles and Responsibilities

• Initiate prospecting and lead generation activities businesses and organizations

• Assisting customers with registration and presenting registered customers with Amazon Business account tours

• Meet or exceed targets for customer acquisition and customer spend adoption

• Educating and networking with key prospect and customer contacts

• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.

• Drive customer satisfaction

• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders

Company Description
At Amazon, we're working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.