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Support Analyst Full-time Job

1 month ago Customer Services London   80 views
Job Details

Job title: Support Analyst Region: London or Remote Directorate: Information Management & Technology (IM&T) Contract: 12 month FTC, Full time 35 hours per week Salary: From £23,800 per annum plus £4452 London Weighting if applicable


The Role


We are seeking a Support Analyst to join our Service Desk Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary.

The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries.

Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

Closing date for this role is: Sunday 19th September 2021

Company Description
The Royal British Legion is a charity that provides life-long support to members and veterans of the British Armed Forces and their families. They are the national custodian of Remembrance, they organise the annual Poppy Appeal, and campaign to improve the lives of the Armed Forces community.