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Switchboard Operator Full-time Job

7 months ago Engineering Columbus   117 views
Job Details
Job Description

 

 
Switchboard Operator (Job Opening 461120) - Scope of Position: Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis. This position involves directory assistance; overhead and digital paging; overhead public address announcements including codes; screening for patient information; identifying and obtaining resource personnel for various departments; training new staff.

Position Summary: Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating the communication of emergency situations.
 
Education and Experience
 
One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information; 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment; 3 mos. experience (300 hrs course work) in information research & analysis. Additional Qualifications: Some positions require 3 mos. exp. (300 hrs course work) in supervision management; 3 mos. experience (300 hours course work) in interviewing. Experience in healthcare setting with multi-line phone skills preferred. Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.
Company Description
Ohio State University Medical Center