Login for faster access to the best deals. Click here if you don't have an account.

TD Bank Jobs Ottawa Cantonese Language Contact Full-time Job

8 months ago Customer Services Ottawa   353 views
Job Details

Job Description:

Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities. 

 

Job Responsibilities:

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank.

Every day, you will:

Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.

Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.

Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.

Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.

Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Job Requirements:

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

 

Company Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.