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Technical Support Engineer- IaaS (MS Azure) Full-time Job

7 months ago Customer Services Scottsdale   165 views
Job Details

You Day Will Look Like This:

  • Provide technical expertise in cloud solution architecture (Azure), technology strategy and technical design decisions
  • Provide operational support of the Microsoft Azure CSP program, escalating to Microsoft when appropriate
  • Analyze and troubleshoot complex technical support incidents and problems for our clients
  • Work closely with Microsoft to follow up on outstanding issues
  • Create a tracker and report on outstanding issues with Microsoft & remediation plan
  • Provide superior customer service and follow up with customers
  • Contribute to internal knowledgebase articles
  • Contribute to internal processes and procedures
  • Review cases and recommend improvement actions

The Capabilities Needed:

  • Azure SQL, Azure Analysis Services, Power BI, SQL Agent, Azure Data Factory, Active Directory
  • Expert in managing Azure with PowerShell scripting
  • Configuration and troubleshooting of computer networking such as DNS records
  • Microsoft Azure, management (CSP Portal, Azure Cost Management, Azure Lighthouse)
  • Active Directory
  • Azure health monitoring and alerting
  • Ability to balance attention to detail with expeditious execution in a fast-paced environment
  • Passion for driving exceptional customer experience
Company Description
Ingram Micro Cloud is a master cloud service provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.