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Technology Governance Analyst Full-time Job

1 month ago Customer Services London   59 views
Job Details


The role will report to the Head of IT Governance.

Role Context

• HSBC is going through an unprecedented period of change in its move to a sustainable globally led and connected organisation. There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors and brokers. The role holder needs to understand the impact of all these changes on DBS and HSBC and support the GCIO as necessary. The role holder will be required to interact with many internal and external parties at the highest level of management and therefore needs an outstanding level of professionalism and gravitas.

Key Accountabilities

Board & Regulatory Governance Planning, Monitoring & Reporting

• Support the preparation and signoff of Board & Regulatory papers and material. Work with the Head of IT Governance and relevant IT ExCo member to prepare appropriate papers and material.

• Work with a variety of stakeholders across functions, levels, and geographies to appropriately and accurately message content of reports and presentations.

• Support relevant IT ExCo members and senior leaders to prepare Board & Regulatory appropriate papers and material.

• Support the engagement with Group Chief Operating Officer (GCOO), and DBS Chief Controls Officer (CCO) teams to ensure that appropriate approvals and signoff of material is in place.

• Engage subject matter experts across functions, levels, and geographies to appropriately and accurately message content of reports and presentations.

What you will be doing;

Group Governance Planning, Monitoring & Reporting

• Support the continuing development, implementation and improvement of governance processes and framework to support compliance to Group and IT Policies and Standards.

• Support and refresh Technology’s governance model(s) on an ongoing basis in line with bank policy.

• Support the implementation and oversight of the IT Technology Standards framework to ensure quality, effective risk management and regulatory compliance.


Office of the Group CIO

• Support and co-ordinate any ad hoc planning, consulting and thought leadership projects which arise from time to time (e.g. Individual Accountabilities Regime etc).

• Support and co-ordinate any ad hoc HR projects which arise from time to time (e.g. End of year performance assessments etc).

• Support and co-ordinate the production, management and reporting of material required for strategic and annual plans (e.g. Delegated Authority Limits etc).


Major Challenges

• Flexibility and adaptability – constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable and wide ranging, complex and time sensitive requires the simultaneous handling of a broad range of issues

• Stakeholder considerations – the role the highest quality, most succinct output that is suitable for senior executive management and external parties (including regulators) at all times, regardless of pressures

• Proactive identification of issues and initiation of structured discussions with the key stakeholders across the GCOO, GCIO and DBS CCO communities.

• Sensitivity and trust – engendering a true sense of urgency, pace, community and collaboration across indirectly managed areas across DBS and the wider HSBC business

Management of Risk

• The role holder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours outlined in the Group’s core values. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by owning and managing any areas of concern.

Observation of Internal Controls

• The role holder will adhere to and enforce adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

• The role holder will implement the Group compliance policy. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

What you will bring to the role;

• Excellent written and oral communication and proven ability to influence and manage stakeholders.

• Strong analytical and written presentation skills with ability to work under pressure with high accuracy and focus.

• Strong experience in the development of executive reports and presentations, comfortable carrying out detailed analysis of qualitative and quantitative data to identify and present key themes and trends.

• Creative and strategic problem solver, comfortable with a high level of ambiguity and prepared to relentlessly drive through extensive change to an aggressive timeline.

• Self-driven, pro-active and energetic with a positive attitude.

• Demonstrates flexibility when addressing shifting or competing priorities.

• Good understanding of DBS IT structures, processes and objectives across the Group.

• Proven experience of positive, challenging interactions with Senior Executives across the business and DBS

• Experience working in a large financial services organisation. Experience of working in a Chief of Staff / Chief Administration office and writing Board level papers is beneficial.


Under the Company's internal 'Back to Front'/’Front to Back’ transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance). The enhanced approvals and vetting would need to be completed before the candidate will be confirmed in the role.

This role will primarily be London based but some travel may be required.



Company Description
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It is the second largest bank in Europe, with total assets of US$2.984 trillion