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Technology Support Analyst Full-time Job

1 month ago Customer Services London   69 views
Job Details


The Workplace Technology Analyst will be responsible for the following:

• Ensuring staff have access to the equipment, software, and services they need to work efficiently.

• Supporting the onboarding and offboarding of staff.

• Assist with routine maintenance tasks, such as patching and rolling out configuration changes

• Helping the team to manage asset inventory, procurement, repairs, auditing and licensing.

• Being the 1st line of support for all Workplace Technology issues.

The ideal candidate for the role would:

• Be able to succinctly communicate basic technology issues to other members of the Workplace Technology team.

• Be able to talk non-technical staff members through troubleshooting steps

• Be organised, efficient and have a great attention to detail

• Work with other members of the Workplace Technology and Security teams to apply solutions to problems.

• Have good macOS knowledge and proven experience supporting and managing macOS devices in a professional environment. Experience with Jamf or similar MDMs would be very beneficial.

• Have an interest in task automation (e.g. scripting and API integrations between systems).

• Be able to document technology processes

• 33 days holiday (including public hols). You’ll also get your birthday on us

• 16 hours paid volunteering time a year

• Private Medical Insurance with VitalityHealth

• Contributory pension scheme

• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!

• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership

• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme

• Gym membership options

• Full details are available on our careers site.

Company Description
Starling Bank is a digital challenger bank based in the United Kingdom. It focuses on current and business account products. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014.