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Telecom Support Engineer Full-time Job

1 month ago Customer Services Heywood   70 views
Job Details

 

A fantastic opportunity has arisen for a Telecom Support Engineer to join a growing technical team based in Heywood Working hours 9am to 5.30pm Monday to Friday, the role is office based however due to Covid-19 restrictions this may also include home working initially.

The Role:

As a Telecom Support Engineer, you will be the point of contact for customers logging enquiries and faults. You will be providing customers with a first-class service, diagnosing, and managing platform issues. You will have access to a wide range of lab equipment and diagnostic tools allowing you to aid customers quickly and effectively.

 

You will be responsible for logging and tracking customer queries using our in-house ticketing portal, ensuring all service level agreements are met. Allowing customer expectations to be met and exceeded. As a Telecom Support Engineer, you will be supporting other support team members with escalations.

Experience & Skills:

 

• Highly motivated and well organised, with the ability to work well within a team as well as independently.

• Champion company values ensuring customers are always put first, with the highest of service provided.

• Exceptional interpersonal skills with a flair for forging lasting customer relationships.

• Positive and approachable willing to go above and beyond to ensure the customer is always put first.

• Experience in working on a range of telephony solutions including ISDN, Hosted, SIP and analogue services.

• Experience in networking.

• Excellent problem solving and troubleshooting skills.

• Experience of at least one of the following PBX’s Mitel, NEC, Panasonic would be ideal (experience of other PBX’s will be considered).

Salary: £25,000 - £30,000 (Depending on experience)

Company Description
Halecroft Recruitment offers a fresh approach to Executive Search and Selection. We have built an enviable reputation in the recruitment industry by providing bespoke recruitment solutions at Management, Board and Executive Level Appointments, to employers and candidates locally, regionally and nationally covering major cities including Manchester, London and Leeds.