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Teller Full-time Job

3 months ago Customer Services Chicago   49 views
Job Details

Position Summary

In a courteous and professional manner, serve clients by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested.

Required Education, Experience And Skills

• High School diploma or equivalent GED required, or in process

• PC, 10 key, and keyboard skills preferred

• Strong interpersonal skills required

• Face-to-face customer service skills preferred

• Ability to complete basic Math functions

• Position requires the need to work varied hours/days including occasional overtime as business dictates. May need to travel to other branch locations


• Serve clients at Teller window in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested

• Full participation in Bank’s Sales Program as directed by the Branch Manager

• Activities may include but not be limited to; call night, referrals, branch meetings, and sales contests

• Follow all policies and guidelines including internal security measures, and those in the First Midwest Bank Teller Policy Manual, and Teller Procedure Manual

• Gather all information needed at the time of transaction when it is necessary to complete a Currency Transaction Report or Monetary Instrument Log

• Know your customer by following policies and procedures for the use of identification when necessary to identify clients or customers, also using the Bank’s client data base to find or confirm information

• Participate in all required training sessions for Compliance

• Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility

• Implement bank-directed changes relating to regulatory amendments

• Place Reg CC holds when appropriate

• Attend and participate in Training classes offered by First Midwest Training & Development specific to the Teller position

• Work with Branch Manager, Teller Supervisor, and coworkers towards development and achievement of Bank, Branch, and Individual Goals

• Take responsibilities for acquiring Product Knowledge

• May be responsible for opening and closing the facility under dual control

• Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank’s established Teller Difference Policy

• Develop skills to recognize potential fraud

Company Description
First Midwest, with assets over $20 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120+ offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, Eastern Iowa, and Southeast Wisconsin.