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Trade Finance Customer Service - Team Leader - Banking Full-time Job

3 months ago Customer Services London   228 views
Job Details

key purposes of the role

1. Oversee both the Domestic (PCM) and International (TRA) Middle Office activity – Acting as team leader

2. Support GTB front office (TRA & PCM) in their commercial activity

3. Issuance and monitoring of bonds, guarantees and SBLCs (domestic and international)

4. Follow up on operational issues with the Back Office and product teams

5. Cross-fertilize with the cash management support team

Summary of responsibilities

• Support of GTB Front-Office (TRA and PCM) in origination and execution of trade transactions.

• Follow-up on client requests and needs in coordination with the GTB Front-Office.

• Close co-operation with Back-Office teams and support functions (Compliance, Legal, Risk…) relating to all operational issues.

• Responsibility of day to day and administrative tasks relating to trade transactions: market research, profitability calculations, risk and compliance controls, internal reporting, bank/country limits authorization requests to Head-Office in Paris, etc.

• Proactively cross-sell with other parts of the organisation with a focus on GTB business lines

• Be risk aware at all times

• Support and further develop domestic and international Trade Services business in the UK

• Actively cooperate with Global Relationship Manager in London branch as well as with other business lines

• Follow up on operational issues with the Back Office and product teams

• Follow up on and initiate opportunities with existing customers as well as with GTB prospects Profile required


• In-depth knowledge of domestic and international trade products (L/Cs, SBLCs, guarantees, etc.) – minimum five years of proven experience (substantially with guarantees + SBLCS subject to English law).

• Ability to review and negotiate trade product wording within a UK legal context

• Team leader experience within a trade environment

o Set work priorities across team

o Ensure cross training to enable cover across both domestic and international sides of the business

o Ensure all team tasks are completed to time, cost, and quality standards

o Ability to share own knowledge in Trade Finance products (schemes, tools, compliance…)

• Familiar with AML/compliance and profitability tools

• Ability to spot, understand and solve issues, develop and recommend alternatives or solutions

• Ability to escalate in an adequate manner

• Excellent interpersonal skills including ability to establish and maintain good working relationships

• Administrative, organizational and time management skills

• Computer skills and knowledge of Office software packages

• Above average written and verbal communication skills

• Strong capacity of teamwork with high level of commitment and responsibility

• Ability to work in a deadline-driven and culturally diverse environment

• Client oriented work approach

• Well organized with very good attention to detail

Work Experience

The candidate we are looking for will have

- 5 years minimum experience within an international bank

- Team leadership experience within a Trade Finance department dealing with domestic and international Trade Finance instruments

- From inception to claim handling

- Proven experience in first level reviewing and commenting on instrument texts, primarily subject to English law

Education • Bachelor or Master’s degree in Finance or Business Administration


• Fluent in English. Candidate must be able to express opinions in a precise and understandable manner

• (Fluent) French would be a plus but not essential

Company Description
Societe Generale Global Transaction Banking (GTB) includes Payment & Cash Management (PCM), Trade Services (TRA), Factoring (CGA) and Cash Clearing Services (BAN), as well as the FX services associated with these activities.
The PCM team delivers and supports cash management products and services that are provided to our corporate customers. With over 6,000 specialists in over 50 countries, PCM is a strategic activity for Societe Generale, and we can offer the expertise of a large international banking group and experience spanning over twenty years.
The TRA team delivers all trade-related services such as documentary credits or LCs, Standby Letters of Credit, International guarantees and finance associated across 50 countries.