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UK-BC Service Trainee Full-time Job

1 month ago Customer Services Huntingdon   28 views
Job Details


Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below. I. General Tasks and Skills

• Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.

• Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.

• Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.

• Process Night Depository containers and Subject to Count deposits on an as needed basis.

• Process organizational transactions on an as needed basis.

• Become familiar with ATM servicing and replenishment

• Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.

• Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).

• Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.

• Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).

• Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).

• May learn to process standard loans through the automated loan decision rendering software application.

• Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.

• Handle routing customer inquiries.

• Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.

• Prepare wire transfers.

• Process Standing Payment Orders as needed.

• Process check orders for sterling and dollar accounts.

• Perform other reasonable duties as assigned.

II. Security

• Follow work station security, robbery, and bomb threat procedures.

• Ensure the protection of confidential and proprietary information.

• Protect entrusted keys, combinations and codes.

• Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance


• Protect the Bank and Department of Defense assets.

III. Service Delivery

• Build knowledge of the standard scope of the Bank’s products and services.

• Perform all customer transactions in a professional manner to build customer confidence and trust.

• Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values

IV. Required Skills

• Cash handling and customer service related experience

• Engage with customers; effectively communicate, build rapport and overcome objections

• Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions

• Strong communication skills (including verbal and non-verbal) and active listening skills

• Careful attention to detail and time management

• Proficiency in basic computer skills (MS Office)

V. Preferred Skills

• Prior banking experience a plus


Company Description
At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, well count on you to care for, advise and guide our clients when they need us most whether theyre just starting out, buying a home, building a family or planning for retirement.